Return Policy

Returns
Our aim is to always have happy, satisfied customers who keep coming back! As such, our policy is to provide the most flexibility to our customers.

Our policy lasts 14 days from the date of delivery. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

In general, an item maybe eligible for return and exchange/store credit within the 14 day return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is no longer needed (not applicable on the Car Care* range of products and Gift Cards)

To be eligible for a return and exchange/store credit, all items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

*Car Care products including liquids such as, but not limited to, Wash & Wax, Wheel Cleaner, Glass Cleaners, Dash & Trim cannot be returned or refunded unless damaged upon delivery.

To initiate your return or exchange please email us at Care@supertyretec.com or call us at +91 80 4132 3267. We will schedule a pickup of the product.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
In certain cases, wherein the products are defective or damaged upon delivery, we will provide you a full refund once your return is received. A credit will automatically be applied to your credit card or original method of payment, within 7-14 days of the refund approval. Please follow the same procedures mentioned above for returns to initiate a refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account or with your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Care@supertyretec.com.